I am a well-trained, diligent, and organized Business Administration graduate with several years of experience in customer service, relationship management, sales and invoicing, bookkeeping, business development, and operational procedures. <\/p>\n
Currently, I work as a Customer Service Representative and Verification Officer at Sovereign Technology and Innovation. Through my professional experience, I have consistently ensured a remarkable customer service experience by addressing inquiries, requests, and complaints in accordance with the organization\u2019s service level agreements (SLAs). I efficiently verify and assign credit limits to thousands of customers while swiftly escalating priority issues. Additionally, I meticulously track and record customer interactions, updating their information accurately and comprehensively. I have consistently achieved individual SLA targets, metrics, and goals.<\/p>\n","protected":false},"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","candidate_category":[48,92],"candidate_location":[],"candidate_tag":[],"class_list":["post-5180","candidate","type-candidate","status-publish","hentry","candidate_category-customer-service","candidate_category-sales-marketing"],"aioseo_notices":[],"metas":{"_candidate_attached_user":"","_candidate_founded_date":"2025-12-05","_candidate_featured":"","_candidate_urgent":"","_candidate_expiry_date":"","_candidate_phone":"08168615391","_candidate_email":"omobolanle987@gmail.com","_candidate_gender":"Female","_candidate_age":"25-30","_candidate_salary":"\u20a6300000 \/ month","_candidate_salary_type":"monthly","_candidate_qualification":"Bachelor Degree","_candidate_experience_time":"3 Year","_candidate_category":{"48":"Customer Service","92":"Sales & Marketing"},"_candidate_languages":["English"],"_candidate_job_title":"Customer service","_candidate_tag":[],"_candidate_show_profile":"show","_candidate_profile_url":"","_candidate_socials":[{"network":"linkedin","url":"https:\/\/www.linkedin.com\/in\/shittu-zainab-496b81207?trk=contact-info"}],"_candidate_address":"Hi tech estate ajah lagos","_candidate_location":[],"_candidate_map_location":{"address":"","latitude":"","longitude":""},"_candidate_cv_attachment":{"5387":"https:\/\/bdgmatrix.com\/jobportal\/wp-content\/uploads\/wp-job-board-pro-uploads\/_candidate_cv_attachment\/2025\/01\/New-Shittu-Zainab-Resume.pdf","5405":"https:\/\/bdgmatrix.com\/jobportal\/wp-content\/uploads\/2025\/01\/New-Shittu-Zainab-Resume.pdf"},"_candidate_portfolio_photos":{"5402":"https:\/\/bdgmatrix.com\/jobportal\/wp-content\/uploads\/wp-job-board-pro-uploads\/_candidate_portfolio_photos\/2025\/01\/9241B358-6801-4DFB-8558-0D4DD8811F77-scaled.jpeg"},"_candidate_video_url":"","_candidate_education":[{"title":"B.sc","academy":"Osun State university","year":"2020","description":"Business administration 2:1"}],"_candidate_experience":[{"title":"Customer services representative\/ Verification Officer","start_date":"June 2024","end_date":"","company":"Sovereign technology and innovation","description":"Respond to customer inquiries via phone, email and social media platform\r\nVerifying of registered customer, assign credit limit and logistic to end user\r\nCollaborating with other departments to ensure timely resolution of customer issue.\r\nProactive communication to customers regarding their accounts,"},{"title":"Telesales agent","start_date":"October 2023","end_date":"June 2024","company":"Alerzo limited","description":"Communicate professionally and ensure a wow customer service experience.\r\nAssisting in the development and implementation of customer service policies and procedures.\r\n Collaborating with other departments to ensure timely resolution of customer issue.\r\n"}],"_candidate_skill":[{"title":"Effie time Communication skill","percentage":"98"},{"title":"Client relationship","percentage":"95"}]},"_links":{"self":[{"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/candidate\/5180","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/candidate"}],"about":[{"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/types\/candidate"}],"replies":[{"embeddable":true,"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/comments?post=5180"}],"wp:attachment":[{"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/media?parent=5180"}],"wp:term":[{"taxonomy":"candidate_category","embeddable":true,"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/candidate_category?post=5180"},{"taxonomy":"candidate_location","embeddable":true,"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/candidate_location?post=5180"},{"taxonomy":"candidate_tag","embeddable":true,"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/candidate_tag?post=5180"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}