{"id":5168,"date":"2025-01-06T10:57:02","date_gmt":"2025-01-06T10:57:02","guid":{"rendered":"https:\/\/bdgmatrix.com\/jobportal\/candidate\/abegundejoyce\/"},"modified":"2025-01-06T16:49:56","modified_gmt":"2025-01-06T16:49:56","slug":"abegundejoyce","status":"publish","type":"candidate","link":"https:\/\/bdgmatrix.com\/jobportal\/candidate\/abegundejoyce\/","title":{"rendered":"abegundejoyce"},"content":{"rendered":"<p>My name is Joy Abegunde, I\u2019m a graduate of Bestower international university. Currently I\u2019m working with UBA as customer experience expert, where I treat customers complaint, request and enquiry and also lead a team of 12.<br \/>\nI\u2019m highly skilled professional with a strong foundation in problem solving, critical thinking and effective communication. I demonstrate exceptional multitasking skills and adaptability in a dynasty environment.<br \/>\nI believe I am an ideal candidate for this position because of the unique combination of skills, experience and qualities I bring to the table. I\u2019m known for my adaptability, problem solving and collaboration which align perfectly with the value and goals of your organization. I hope to get a positive response from you. Thank you.<\/p>\n","protected":false},"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","candidate_category":[48],"candidate_location":[],"candidate_tag":[],"class_list":["post-5168","candidate","type-candidate","status-publish","hentry","candidate_category-customer-service"],"aioseo_notices":[],"metas":{"_candidate_attached_user":"","_candidate_founded_date":"2000-11-02","_candidate_featured":"","_candidate_urgent":"","_candidate_expiry_date":"","_candidate_phone":"08101413649","_candidate_email":"abegundejoyce@gmail.com","_candidate_gender":"Female","_candidate_age":"20-25","_candidate_salary":"\u20a6300000 \/ month","_candidate_salary_type":"monthly","_candidate_qualification":"Bachelor Degree","_candidate_experience_time":"3 Year","_candidate_category":{"48":"Customer Service"},"_candidate_languages":["English"],"_candidate_job_title":"Customer service","_candidate_tag":[],"_candidate_show_profile":"show","_candidate_profile_url":"","_candidate_socials":[{"network":"facebook"}],"_candidate_address":"No 45, Lawal street","_candidate_location":[],"_candidate_map_location":{"address":"","latitude":"","longitude":""},"_candidate_cv_attachment":{"5541":"https:\/\/bdgmatrix.com\/jobportal\/wp-content\/uploads\/wp-job-board-pro-uploads\/_candidate_cv_attachment\/2025\/01\/JoyceAbegunde-2.pdf","5542":"https:\/\/bdgmatrix.com\/jobportal\/wp-content\/uploads\/2025\/01\/JoyceAbegunde-2.pdf"},"_candidate_portfolio_photos":"","_candidate_video_url":"","_candidate_education":[{"title":"Bachelor of science (BSc)","academy":"Bestower inernational University","year":"2022-2024","description":"Computer Science"},{"title":"Nigeria Certificate in Education(NCE)","academy":"Adeyemi College of Education","year":"2015-2019","description":"Physics\/Chemistry"}],"_candidate_experience":[{"title":"Customer Experience Expert","start_date":"07-12-2022","end_date":"Till date","company":"United Bank for Africa (UBA)","description":"Handling customer's complaints, requests and inquiries on social media. Provide assistance to customers\r\nthrough account opening and maintenance, information on the Banks products and services. Promoting\r\nbank products and services such as new account deals, credit cards, mortgages, and business lending.\r\nAssist bank customers who are victims of fraud, theft or identity theft and running daily security checks.\r\nResponding to support tickets filled out over a web form and engaging in live chats. I also lead a team of 12."},{"title":"Loan Collection Officer","start_date":"2022-02-01","end_date":"2022-11-01","company":"Dovers Credit","description":"maintaining customer payment records.\r\nReviewing the company debtor list.\r\nManages recovery of overdue loan.\r\ncontact customers with overdue bills.\r\nReach out to customers with unpaid debt and attempt to collect from them."},{"title":"Receptionist","start_date":"2021-01-01","end_date":"2022-01-01","company":"LB Royal Hotel and Receptionist Suite","description":"Welcoming guests and checking their details against their bookings\r\nAllocating guests their rooms and providing keys\r\nAnswering phones from prospective customers and guests, taking messages and delivering them\r\nCompleting administrative tasks such as filing and photocopying\r\nResponding to requests for help and information\r\nProviding concierge services, such as booking theatre tickets. arranging travel and providing information\r\nabout local amenities and attractions\r\nPreparing room bills and ensuring prompt payments\r\nChecking guests out, taking payments and returning deposits"}],"_candidate_skill":[{"title":"CRM expert","percentage":"70"},{"title":"excel","percentage":"70"},{"title":"problem solving","percentage":"95"},{"title":"Good communication skill","percentage":"95"},{"title":"Critical-thinking","percentage":"90"},{"title":"adaptability","percentage":"90"},{"title":"Active-listening","percentage":"95"}]},"_links":{"self":[{"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/candidate\/5168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/candidate"}],"about":[{"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/types\/candidate"}],"replies":[{"embeddable":true,"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/comments?post=5168"}],"wp:attachment":[{"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/media?parent=5168"}],"wp:term":[{"taxonomy":"candidate_category","embeddable":true,"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/candidate_category?post=5168"},{"taxonomy":"candidate_location","embeddable":true,"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/candidate_location?post=5168"},{"taxonomy":"candidate_tag","embeddable":true,"href":"https:\/\/bdgmatrix.com\/jobportal\/wp-json\/wp\/v2\/candidate_tag?post=5168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}