Hotel Receptionist / Front Desk Officer

Job Description

Job Summary:
The Hotel Receptionist serves as the first point of contact for guests, ensuring a warm and efficient experience from check-in to check-out. This role involves handling reservations, managing guest inquiries, providing excellent customer service, and coordinating with other hotel departments to ensure guest satisfaction. The ideal candidate must be professional, friendly, and detail-oriented, with the ability to handle multiple tasks simultaneously in a fast-paced environment.

Key Responsibilities:

• Greet guests in a courteous and professional manner upon arrival.
• Handle the check-in and check-out process efficiently, ensuring all necessary documentation and payments are processed accurately.
• Assign rooms based on guest preferences and availability, ensuring that room information is correctly entered into the system.
• Take and manage hotel reservations over the phone, via email, or in person.
• Confirm reservations and provide details about room rates, amenities, and hotel policies.
• Update the reservation system with guest information, room availability, and special requests
• Provide excellent customer service, addressing guest queries and concerns promptly.
  
  Requirements:
  • Candidates should possess Hnd/BSc qualification.
  • Professional appearance, excellent communication skills, positive and right attitude
  • Computer Literate
  • Sound Customer Service
  • Familiarity with MS Office applications