Soft Services Assurance Lead – HSE, Food Safety & Quality

Job Description

1. Food Safety & Hygiene Assurance
• Establish and monitor food-safety and hygiene controls for catering and other food-service activities.
• Verify implementation of HACCP-based controls where applicable, including receiving, storage, preparation, holding, serving and sanitation controls.
• Conduct or coordinate routine kitchen, food-service and hygiene inspections and vendor audits.
• Verify food-handler hygiene, training/competency records, cleaning and sanitation controls, pestcontrol interfaces and required documentation.
• Review food-safety complaints or suspected foodborne-illness incidents and coordinate evidence preservation, investigation, laboratory testing interfaces and corrective actions with relevant stakeholders.

2. HSE & Contractor Assurance
• Conduct HSE assurance of Soft Services activities, contractors, work practices and service environments.
• Verify compliance with relevant risk assessments, safe systems of work, PPE requirements, chemical handling/storage controls and occupational hygiene requirements.
• Support contractor mobilisation assurance and periodic contractor HSE/compliance reviews.
• Work with Corporate HSE and other specialist functions where escalation or technical support is required.

3. Quality & Service Assurance
• Define and maintain quality-assurance checklists and inspection criteria for cleaning, hospitality, catering, horticulture, fitness/wellness and other Soft Services.
• Independently sample and verify service performance against approved standards, SLAs and KPIs.
• Analyse complaints, audit findings and performance data to identify recurring issues, systemic weaknesses and improvement opportunities.
• Verify closure and effectiveness of corrective/preventive actions rather than relying solely on reported completion. 4. Incident Investigation & Corrective Actions
• Lead or support structured investigations into Soft Services HSE, food-safety, hygiene and quality incidents.
• Ensure facts, timelines, evidence, contributing factors and root causes are properly documented. • Coordinate corrective and preventive action plans, assign accountable owners and track actions to verified closure.
• Capture and communicate lessons learned and recommend changes to standards, controls, training or vendor requirements.

5. Compliance, Training & Continuous Improvement
• Maintain visibility of applicable Soft Services statutory, regulatory, company and contractual compliance requirements.
• Support development and delivery of HSE, food-safety, hygiene and quality training for employees, supervisors and contractor personnel.
• Identify capability gaps and recommend targeted training or competency interventions.
• Benchmark practices and recommend practical improvements to strengthen controls and service quality.

Qualifications & Experience
• Reduction in recurring non-conformances and service-quality failures.
• Bachelor’s degree or equivalent in HSE, Food Science/Technology, Microbiology, Public Health, Environmental Health, Quality Management or a related discipline.
• Relevant professional HSE and/or food-safety qualification is strongly desirable.
• HACCP certification or demonstrable HACCP competence is strongly desirable.
• Experience in food safety, catering assurance, hygiene, HSE, quality or contractor assurance within a corporate, hospitality, facilities or industrial environment.
• Practical experience conducting audits/inspections, investigating incidents and managing corrective actions.
• Strong report writing, analytical, influencing and stakeholder-management skills.