tinacirobiko

Ensuring good quality of data input on CRM with all categories, sub-categories and business units are captured for reporting purposes; coordinating inputs from colleagues, managers, and other departments as required. • Attending to walk-in visitors and optimizing turnaround time; managing front desk, ensuring effective communication with internal and external customers. • Responding to enquiries and complaints using standard reply templates; ensuring customers are kept informed throughout the process. • Adhering to use of standard responses and service-level agreement times in handling customer enquiry and complaint