tinacirobiko

Ensuring good quality of data input on CRM with all categories, sub-categories and business units
are captured for reporting purposes; coordinating inputs from colleagues, managers, and other
departments as required.
• Attending to walk-in visitors and optimizing turnaround time; managing front desk, ensuring
effective communication with internal and external customers.
• Responding to enquiries and complaints using standard reply templates; ensuring customers are
kept informed throughout the process.
• Adhering to use of standard responses and service-level agreement times in handling customer
enquiry and complaint