Emonvuon Sonia

•Carefully identify customer needs and profer solution. ● Maintain accurate and detailed records of clients inquiries ● Research information using various channels. ● Managing incoming calls and redirect them when necessary ● Dispatching and accepting mails and courier services ● Monitor and inspect all work undertaken by my team mates ● Provide assistance,resolve complaints of clients through various communication channels such as emails

•Determined the quickest, most effective ways to answer a client’s or customer’s questions. ● Worked with the team of customer service representatives and other departments to find appropriate solutions. ● Followed up with clients to check that they’re still satisfied with any purchases and received outstanding feedback ratings. ● Notified clients about additional products or services. ● Skillfully managed administrative responsibilities that were assigned to me.

•Coordinated schedules, meetings, distributed memos and reports •Kept adequate records of bookings by clients and receipts of payments •Attended to guests and successfully coordinated guests ● Ensured office supplies are maintained.