sapphiregloria68
About Candidate
I have been working in customer service for the past 5years, where I’ve developed a strong ability to resolve customer inquiries, manage multiple tasks an maintain positive relationships with clients
Education
Bachelor of Science
Business Administration
Business Administration
National Diploma
Experiences
Job responsibilities
To primarily provide account maintenance duties on customers account within the agreed SLA and in line with the bank's procedures and ethical standard
Provide support to branches in their day to day operations
Proactively attending to requests and proffering alternatives that will suit the customer needs while working within the control policies o the bank
Resolve customer issues using strong interpersonal skills and conflict resolution techniques
Receive inbound calls from customers, providing information regarding services or products
Preparing and sending daily report to the appropriate desk
Receipting bills and collection of subscriptions
Ensuring customer satisfaction to be the highest priority
Escalation of customer's complex queries to avoid call backs and adequate follow-up
Skills
Communication skills
Problem solving
Adaptability
Time management
Positive attitude
Conflict resolution
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