ruthie5.ra

Receiving calls and calling out when necessary,to remind customers of their subsequent loan repayment,thereby increasing collection rate and accuracy by 60%  Having thorough Knowledge of the company's Products and services to be able to attend to Customer's Complaints when needed, increasing product versatility by 80%.  Listening attentively to Customer's Complaints and asking questions required to help resolve customer's queries and. issues in a timely manner.  Mastered the use of Ameyo Software as a tool to communicate with customers and Atlas Software as a CRM Tool which enabled checking and accessing customers information and profile in the database easy and more organised.A means to resolving customer's complaints.  Giving answers to customers questions and help to resolve their complaints,then, having to escalate certain issues that could not be resolved at First time contact, boosting effectiveness and resolutionby80%.