ruthie5.ra

Receiving calls and calling out when necessary,to remind customers of their
subsequent loan repayment,thereby increasing collection rate and accuracy by 60%
 Having thorough Knowledge of the company's Products and services to be able to
attend to Customer's Complaints when needed, increasing product versatility by 80%.
 Listening attentively to Customer's Complaints and asking questions required to
help resolve customer's queries and. issues in a timely manner.
 Mastered the use of Ameyo Software as a tool to communicate with customers and Atlas
Software as a CRM Tool which enabled checking and accessing customers
information and profile in the database easy and more organised.A means to
resolving customer's complaints.
 Giving answers to customers questions and help to resolve their complaints,then,
having to escalate certain issues that could not be resolved at First time contact,
boosting effectiveness and resolutionby80%.