Rahimat Ize Abdulsalam

Served as the initial point of contact for patients, addressing their concerns and providing solutions. •Listened attentively to patient complaints and identified appropriate care. •Maintained accurate and comprehensive patient records. •Managed health insurance patient interactions and confirmed HMO patient eligibility and care. •Processed billing for both private and HMO patients. •Onboarded new HMOs to the hospital. •Coordinated with partners for timely bill payments.

-Customer support - Appointment scheduling - Provide information on products and services - Attended to large amount of calls and messages