Osamudiamen Ehinor Okojie

Developed and led an innovative IoT project, achieving a successful proof-of-concept. • Delivered persuasive presentations, receiving positive stakeholder feedback. • Enhanced user engagement by 30% through intuitive web designs. • Mentored new interns, earning recognition for leadership and professional development contributions.

Addressed customer inquiries and resolved concerns through multiple communication channels, ensuring issues were promptly attended to and aiming for first-contact resolution to maintain high levels of satisfaction. • Collaborated with cross-functional teams to streamline customer experiences, while maintaining thorough documentation of interactions and transactions for quality assurance. • Utilized customer feedback to identify and act upon opportunities for service enhancement, contributing to continuous improvement in service delivery and workflow efficiency