osagievictory25

About Candidate

Education

B
Bachelors degree 2015 – 2021
Ambrose Alli University (AAU), Ekpoma, Nigeria

Acquired in-depth knowledge of microbiological principles, laboratory techniques, and research
methodologies.
Completed coursework in areas such as bacteriology, virology, immunology, and environmental
microbiology.
Conducted research projects and laboratory experiments, focusing on microbial behavior, culture
techniques, and analysis.
Developed strong analytical, problem-solving, and critical-thinking skills through academic and
practical experiences.

Experiences

C
Customer service representative February 2023 - 2024
Ezek optimum

Provide exceptional customer service by addressing inquiries,
resolving complaints, and processing orders both in-person and over
the phone.
Utilize CRM software to track customer interactions, manage orders,
and ensure prompt follow-ups, improving customer satisfaction and
retention rates.
Assist in inventory management by monitoring stock levels,
processing product returns, and coordinating with the sales team for
timely deliveries.
Develop product knowledge to advice customers on available
products, promotions, and seasonal offerings, resulting in increased
sales and repeat business.
Handle cash transactions, process payments, and ensure accurate
record-keeping of sales.
Collaborate with team members to maintain a clean and organized
store environment while ensuring compliance with health and safety
regulations.
Contribute to customer feedback loops, offering suggestions for
product improvements and customer service enhancements based on
direct customer interactions.

Skills

Excellent communication (written and verbal
95%
Time management
95%
Exceptional customer service and relationship-building
95%