Shittu Zainab
About Candidate
I am a well-trained, diligent, and organized Business Administration graduate with several years of experience in customer service, relationship management, sales and invoicing, bookkeeping, business development, and operational procedures.
Currently, I work as a Customer Service Representative and Verification Officer at Sovereign Technology and Innovation. Through my professional experience, I have consistently ensured a remarkable customer service experience by addressing inquiries, requests, and complaints in accordance with the organization’s service level agreements (SLAs). I efficiently verify and assign credit limits to thousands of customers while swiftly escalating priority issues. Additionally, I meticulously track and record customer interactions, updating their information accurately and comprehensively. I have consistently achieved individual SLA targets, metrics, and goals.
Education
Business administration 2:1
Experiences
Respond to customer inquiries via phone, email and social media platform Verifying of registered customer, assign credit limit and logistic to end user Collaborating with other departments to ensure timely resolution of customer issue. Proactive communication to customers regarding their accounts,
Communicate professionally and ensure a wow customer service experience. Assisting in the development and implementation of customer service policies and procedures. Collaborating with other departments to ensure timely resolution of customer issue.
Skills
Effie time Communication skill
Client relationship
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