Executive Assistant, Customer Service, Admin officer

Elizabeth Olotu

About Candidate

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate organizational support systems.

Experiences

E
EXECUTIVE ASSISTANT 09/2023 - To current
HOPEPSBANK

1. Calendar management, 2. Organize external and internal meetings 3. Take minutes of meetings 4. Provide supports for all other administrative task as directed by the MD 5. Responsible for Travel arrangements

C
CUSTOMER SERVICE REPRESENTATIVE 02/2022 - 09/2023
UNIFIED SERVICE PAYMENTS LIMITED

1. Promptly respond to enquiries and requests from prospective customers and provide detailed account information. 2. Educate customers about billing, payment processes and support policies and procedures. 3.Promote available products and services to customers during service, account managements and other calls. 4.Follow up with customers about resolved issues to maintain high standard of customers.

C
CUSTOMER SERVICE SUPPORT 12/2019 - 11/2020
SOTORIA XEXUS INTERNATIONAL LIMITED

1. Gather information from customers to identify solar energy needs. 2. Discussed solar benefits with customers and followed-up with warm prospects to deepen connections and convert leads. 3.Applied advanced understanding of POS system throughout promotional and sales phases, securing major corporate accounts. 4.Offered advice and assistance to customers, paying attention to special needs or wants. 5.Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

C
Class Teacher Divine Kids College (NYSC) - Anambra State, Nigeria 12/2019 - 11/2020
DIVINE KIDS COLLEGE

1. Taught subject matter based on information compiled from textbooks, online sites, and other educational materials. 2. Planned and implemented integrated lessons to meet national standards. 3. Developed and administered tests for students to measure academic proficiency and understanding. 4. Registered student progress and attendance on database to enable tracking history and maintain accurate records. 5. Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

Skills

Team-oriented and cooperative
100%
MS Office Proficiency( Excel, word)
90%
Customer and client relations
100%
First-Tier Technical Support
100%
Inbound and Outbound calling
100%
Effective Customer communication
100%
Data Entry and Record keeping
100%
Customer Data Confidentiality
100%
Multi-Line telephone Operation
100%
Complaint logging and Resolution
100%

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