Elizabeth Olotu
About Candidate
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate organizational support systems.
Experiences
1. Calendar management, 2. Organize external and internal meetings 3. Take minutes of meetings 4. Provide supports for all other administrative task as directed by the MD 5. Responsible for Travel arrangements
1. Promptly respond to enquiries and requests from prospective customers and provide detailed account information. 2. Educate customers about billing, payment processes and support policies and procedures. 3.Promote available products and services to customers during service, account managements and other calls. 4.Follow up with customers about resolved issues to maintain high standard of customers.
1. Gather information from customers to identify solar energy needs. 2. Discussed solar benefits with customers and followed-up with warm prospects to deepen connections and convert leads. 3.Applied advanced understanding of POS system throughout promotional and sales phases, securing major corporate accounts. 4.Offered advice and assistance to customers, paying attention to special needs or wants. 5.Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
1. Taught subject matter based on information compiled from textbooks, online sites, and other educational materials. 2. Planned and implemented integrated lessons to meet national standards. 3. Developed and administered tests for students to measure academic proficiency and understanding. 4. Registered student progress and attendance on database to enable tracking history and maintain accurate records. 5. Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.