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• Prepare and present monthly, quarterly, half-yearly, and annual financial statements to management, ensuring accuracy and compliance with relevant standards • Develop and manage annual budgets, monitor actual performance against budgeted figures, and implement cost mitigation strategies to enhance financial efficiency. • Budgeting and forecasting: Assisting in preparing budgets and forecasting and analyzing variances. • Conduct Value for Money (VFM) audits across all projects to provide independent, evidence-based evaluations of the economy, efficiency, and effectiveness in the utilization of company funds. • Financial statement analysis, such as income statement, cash flow statement, and statement of financial position.

• Cash handling accuracy: Maintaining a high level of accuracy in handling cash transactions, ensuring no discrepancies or errors in balancing cash tills at the end of each day. • Implement and maintain compliance policy: Ensure adherence to banking regulations, laws, and internal policies. • Regularly maintaining and updating customers' information to ensure data integrity and compliance • Promote banking products and services: Successfully promoting and cross-selling bank products and services, such as savings accounts, or investment options, leading to increased customer engagement and revenue generation. • Oversee business operations (supervise staff, maintain security) • Efficiency and productivity: Demonstrating efficiency in handling customer transactions, time managing resulting in improved branch operations and customer satisfaction

Customer satisfaction: Consistently achieving high customer satisfaction ratings through effective communication, problem-solving, and prompt resolution of customer inquiries or issues. • Positive customer feedback: Receiving positive feedback or testimonials from customers, acknowledging my exceptional service, and problem-solving skills, and going the extra mile to ensure customer satisfaction. Followed up with customers about resolved issues to maintain high standards of customer service • Training and mentoring: Playing a role in training or mentoring new customer service representatives, contributing to their professional development, and ensuring consistent service quality across the team.