Customer service/Admin Expert

oke.iyadunni15

About Candidate

Highly motivated and organized administrative professional seeking a challenging role that leverages my exceptional communication and problem-solving skills.

Education

P
Philosophy 2010-2014
University of ibadan

Philosophy is the study of fundamental questions about existence, knowledge, values, and reality and all these are discussed under various branches like epistemology,logics,ethics and metaphysics

Experiences

C
Customer care officer 2016 - 2020
First city monument bank

Handle customer calls, emails, chats, and other communication channels to resolve issues and answer questions. Address and resolve customer complaints in a timely and professional manner. Offer information about products or services, including features, benefits, and pricing.

C
Contact center agent 2020 - 2021
First city monument bank

Works collaboratively with other call center agents and teams. Assist with processing orders, returns, and exchanges. handles incoming or outgoing customer communications for an organization manage inbound and outbound calls in a central location or remotely.

F
Front desk/Admin officer 2021 - Till date
Trexm oil and gas services

Welcome visitors, clients, and staff, and manage the reception area. Perform various administrative duties, such as data entry, filing, and record-keeping. Answer phone calls, respond to emails, and handle correspondence. Manage schedules, appointments, and meetings for staff and management. Maintain accurate and up-to-date records, databases, and spreadsheets.

Skills

Communication
90%
Time management
85%
Problem solving
85%
Empathy
90%
Attention to detail
80%

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