nkemlilian11

• Supported the daily operations of the office by managing correspondence, scheduling meetings, and maintaining office supplies.
• Prepared and proofread reports, presentations, and other documents for senior management.
• Handled incoming calls, emails, and inquiries, ensuring smooth communication between departments and clients.
• Assisted with the preparation of departmental budgets and processed purchase orders and invoices.
• Managed and organized filing systems (both physical and digital), ensuring easy access to critical documents.
• Coordinated travel arrangements and logistics for staff and senior executives.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

• Provided outstanding customer service, answering customer queries, resolving issues, and maintaining high satisfaction rates.
• Processed orders, returns, and exchanges while ensuring adherence to company policies.
• Kept up-to-date records of customer interactions, transactions, and complaints in the customer management system.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
• Responded to customer requests for products, services, and company information.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.