nkemlilian11

• Supported the daily operations of the office by managing correspondence, scheduling meetings, and maintaining office supplies. • Prepared and proofread reports, presentations, and other documents for senior management. • Handled incoming calls, emails, and inquiries, ensuring smooth communication between departments and clients. • Assisted with the preparation of departmental budgets and processed purchase orders and invoices. • Managed and organized filing systems (both physical and digital), ensuring easy access to critical documents. • Coordinated travel arrangements and logistics for staff and senior executives. • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

• Provided outstanding customer service, answering customer queries, resolving issues, and maintaining high satisfaction rates. • Processed orders, returns, and exchanges while ensuring adherence to company policies. • Kept up-to-date records of customer interactions, transactions, and complaints in the customer management system. • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track. • Responded to customer requests for products, services, and company information. • Maintained up-to-date knowledge of product and service changes. • Followed up with customers about resolved issues to maintain high standards of customer service.