Chidimma Maryjoe Dim

Ensured that the bank’s policies are strictly adhered to in the course of rendering services to customers. Attended to all customers’ inquiries and requests within the SLA. Piping and opening of accounts (new and reactivated) for new customer. Timely reviewed and filed customer’s Account Opening Files, reactivated accounts, closed accounts, cheque booklets and ATM cards requisition files, to ensure that risks are minimized, curbed and proper documentation and archiving were done. Routine count of uncollected ATM cards, Cheque booklets and retracted cards. Trained, advised and gave decision support service to the Business, security and relationship teams in line with AML/CFT standards. Rendition of daily, weekly, monthly reports and other reports to the DH Business Service Division as well as followed up to ensure that all noted exceptions were duly and promptly resolved. First level investigation of Customer Complaints and other process failure. Integrate efforts towards recovery of services and introduction of bank’s products to customers. And any other task assigned to me by management.

Marketed loan sales products to customers. Recorded increased sales in products. Executed documentation regarding purchases and credits. Rendition of reports to team leads. And any other task assigned to me by management.