luckychizzy6

Manage large amounts of incoming phone calls,
Generate sales leads,
Identify and assess customers’ needs to achieve satisfaction,
Build sustainable relationships and trust with customer accounts through open and interactive communication,
Provide accurate, valid and complete information by using the right methods/tools
Meet personnel/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers