levimiracl

About Candidate

Education

I
International Relations 2022
Madonna University

Experiences

C
Contact Center Agent April 2024 - Present
The Alternative Bank

Customer Service: Deliver precise and comprehensive answers to customer inquiries and concerns, while effectively troubleshooting issues. De-escalation: Proactively de-escalate situations with dissatisfied customers, swiftly resolving their issues. Product and Service Information: Actively inform customers about new products, services, and policy updates without delay. Account Management: Thoroughly review customer accounts and provide clear information regarding billing, shipping, and warranties. Payments and Orders: Efficiently process payments and orders with attention to detail. Reporting: Promptly report any potential service or product bottlenecks to management for immediate attention.

Skills

Microsoft office Suite

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