Christiana Iruemi
About Candidate
I am a seasoned customer service and sales professional with over four years of experience delivering exceptional support, driving sales growth, and fostering lasting client relationships.
My expertise spans inbound and outbound communication, cold calling, upselling, cross-selling, lead generation, and comprehensive customer support. Leveraging advanced proficiency in CRM systems like Microsoft Dynamics, Zendesk, Intercom, and HubSpot, I excel at documenting customer interactions and managing inquiries via chats and email to ensure seamless service delivery.
My journey into Customer Relationship Management (CRM) began with certification from Greater Learning Academy, where I gained the tools to build structured and high-performing customer service teams. At a leading financial institution, I honed my skills in account management, relationship-building, and innovative problem-solving while consistently exceeding sales targets and driving measurable outcomes such as reduced resolution times, improved customer satisfaction, and increased product adoption.
In addition to customer service and sales, I bring strong organizational abilities to the table. I ensure efficient task and project management by using tools like Microsoft Office, Google Calendar, and Trello. My advanced proofreading and editing skills enhance communication clarity, further supporting sales pitches and customer engagement.
Passionate about operational efficiency and impactful customer interactions, I focus on sustaining relationships through strategic follow-up, actionable insights, and tailored product recommendations. My dedication to exceeding expectations consistently drives both customer satisfaction and revenue growth.
Education
Experiences
Delivered exceptional service to high-profile clients, achieving a high margin of increase in customer satisfaction. Resolved inquiries promptly, maintaining a 95% resolution rate within 24 hours. Coordinated travel, events, and concierge services to enhance guest experiences. Prepared daily reports to ensure compliance with protocols and streamlined service delivery, reducing turnaround time by 20%.
Delivered exceptional customer support through various channels, achieving a 98% satisfaction rate. Leveraged CRM tools to track interactions, reducing resolution times by 25%. Contributed to a 15% increase in product adoption by informing customers about bank offerings. Escalated issues for swift resolution, ensuring high service standards. Proficient in IVR, call routing, and multi-channel communication, effectively reducing backlogs and enhancing call handling efficiency.
Provide tailored financial solutions to meet client needs, increasing portfolio value by 20%. Leverage advanced tools to enhance client strategies, resulting in a 17% boost in satisfaction scores. Foster strong relationships, achieving a 25% rise in client retention. Collaborate across teams to address client concerns while ensuring compliance. Consistently exceeded sales targets by 30% with great lead generation, Presentation skills, and negotiation skills, delivering exceptional client relationship service with professionalism and integrity.
Skills
Attention to Details and Communication Excellence (Written & Non-Written)
Proofreading and Editing
Exceptional Customer Service & Relationship Management
Organization and Time Management
Multitasking and Prioritization
CRM Utilization and Issue Resolution
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