Olaoye Victoria Abimbola

I am a certified customer support agent, ambitious, passionate, dedicated and trained to:

_Effectively resolve customer complaints as at when due, transfer escalated issues and ensure they are treated promptly.
_Overcome objections using friendly, persuasive strategies.
_Answer inbound phone calls, keep records of calls in a fast paced work environment, providing timely and excellent customer service and support.
_Skillfully handle high profile and highly confidential information.
_Respond to customers enquiries and requests for products and services, company information and recommend products to customers.
_Respond to emails, social media queries, web reviews or telephone calls (inbound or outbound) as assigned.
_Trained new hirers on phone etiquette, work etiquette and company policies.