Grace Asilejo
About Candidate
Customer Success Specialist with 5 years of experience in customer-facing roles, consistently exceeding expectations by providing exceptional support and service. Demonstrated ability to build strong client relationships, resolve complex issues, and achieve high customer satisfaction. Skilled in active listening, strategic problem-solving, and clear communication. Proficient in leveraging technology to optimize processes and improve the customer experience. Dedicated to driving customer loyalty and supporting revenue growth through proactive support and strategic guidance
Education
Linguistics and Communication Studies is an interdisciplinary field that explores language structure and use (linguistics) alongside effective communication across contexts (communication studies). It covers areas like phonetics, syntax, semantics, mass communication, and interpersonal skills. Students gain expertise in analyzing language and communication, preparing them for careers in media, public relations, teaching, and organizational communication.
Experiences
Functioned as the primary point of contact for customers and distributors, efficiently managing inquiries, troubleshooting issues, and providing real-time support through email, phone, and in-app chat, resulting in a 30% improvement in response time and customer satisfaction. ● Partnered with technical operations teams to reduce issue resolution time by 30%, significantly enhancing customer support efficiency. ● Gained in-depth knowledge of ZOLA’s products, providing accurate information and guiding customers through app navigation, improving customer satisfaction by 20%.
