chidera izuegbunam

∠ Utilized CRM and customer success platforms to track customer health scores, forecast potential risks, and implement retention strategies, reducing churn by 12%. ∠ Built strong relationships with cross-functional teams (sales, marketing, and product) to align on customer needs, improve collaboration, and deliver tailored solutions. ∠ Onboarded new customers,ensuring seamless adoption - Personalized training sessions and creating user-friendly support materials. ∠ Facilitated customer satisfaction surveys, achieving a 99% satisfaction score and leveraging data insights to propose improvements that enhanced customer retention rates. ∠ Collaborated with the Marketing team to design and distribute customer newsletters, increasing customer engagement by 25% and driving a 15% uptick in product adoption. ∠ Escalated and tracked critical customer issues to management within 24 hours, utilizing ticketing systems to ensure timely resolutions and a 95% adherence to SLA agreements. ∠ Resolved live customer queries promptly, ensuring an average resolution time of under 24 hours, which increased customer satisfaction scores by 20% and reduced churn rates. Onboarding Skills Issue Resoltion TeamCollaboration Customer Advocacy Strategic Thinking Excrow (Tech Startup | Customer Service Representative/Manager, LAGOS, Nigeria ∠ Represented Escrow at tech events, building relationships with financial institutions