chidera izuegbunam

∠ Utilized CRM and customer success platforms to track customer health scores, forecast potential
risks, and implement retention strategies, reducing churn by 12%.
∠ Built strong relationships with cross-functional teams (sales, marketing, and product) to align on
customer needs, improve collaboration, and deliver tailored solutions.
∠ Onboarded new customers,ensuring seamless adoption -
Personalized training sessions and creating user-friendly support materials.
∠ Facilitated customer satisfaction surveys, achieving a 99% satisfaction score and leveraging data
insights to propose improvements that enhanced customer retention rates.
∠ Collaborated with the Marketing team to design and distribute customer newsletters, increasing
customer engagement by 25% and driving a 15% uptick in product adoption.
∠ Escalated and tracked critical customer issues to management within 24 hours, utilizing ticketing
systems to ensure timely resolutions and a 95% adherence to SLA agreements.
∠ Resolved live customer queries promptly, ensuring an average resolution time of under 24 hours,
which increased customer satisfaction scores by 20% and reduced churn rates. Onboarding Skills Issue Resoltion TeamCollaboration Customer Advocacy Strategic Thinking
Excrow (Tech Startup | Customer Service Representative/Manager, LAGOS, Nigeria
∠ Represented Escrow at tech events, building relationships with financial institutions