anthonyhappiness2757

Spearheaded a cross-departmental team to address key customer issues, reducing resolution time by 40% and enhancing overall customer satisfaction scores. Improved customer satisfaction by 12% in three months, according to in-store and online surveys. Received "customer service experience of the month" award. Results were based on speed, sales quotas and customer satisfaction. Expanded client base by 15% over the course of six months. Implemented data-driven success plans, resulting in a 98% customer retention rate and a 15% reduction in churn within my account portfolio. Conducted regular customer feedback sessions, resulting in actionable insights that lead to product improvements and higher user satisfaction.