Temitope Adegbite

RESPONSIBILITIES - Greet and welcome visitors, clients, or customers in a friendly and professional manner. -Manage incoming calls, route them to the appropriate individuals or departments, and provide basic information. Handle inquiries and provide assistance over the phone. -Ensure the smooth operation of the front desk area, including maintaining a clean and organized workspace. -Respond to inquiries from visitors or callers regarding the company or general information. Direct inquiries to the appropriate personnel when necessary. - Provide administrative support to various departments, corporate services and facilities maintenance functions, and perform other clerical duties such as filing, photocopying, scanning and transcribing as needed. -Prompt and effective user support through various channels and direct engagement. -Provide real-time scheduling support by booking appointments and prevent conflicts. - Handle office tasks such as filing, generating reports and presentations, organize meetings and reordering of office supplies. - Develop comprehensive procedural systems that enhance seamless workflow. - Collaborate with colleagues including technical support team to ensure operational efficiency and smooth functioning of the organization. - Contribute to building trust and loyalty of customer base by addressing clients concerns. - Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies.

• Responsible for identifying client needs while researching ways to improve quality of services. • Proficient in cross-selling of banking services and activating alternative channels. • Resolved over 90 percent of customers’ inquiries, requests and complaints on the first contact. • Provided complete and accurate information to promote the value of banking services, ensuring transparency and improving overall performance. • Facilitated customer experience training for new hires.