abegundejoyce
About Candidate
My name is Joy Abegunde, I’m a graduate of Bestower international university. Currently I’m working with UBA as customer experience expert, where I treat customers complaint, request and enquiry and also lead a team of 12.
I’m highly skilled professional with a strong foundation in problem solving, critical thinking and effective communication. I demonstrate exceptional multitasking skills and adaptability in a dynasty environment.
I believe I am an ideal candidate for this position because of the unique combination of skills, experience and qualities I bring to the table. I’m known for my adaptability, problem solving and collaboration which align perfectly with the value and goals of your organization. I hope to get a positive response from you. Thank you.
Education
Computer Science
Physics/Chemistry
Experiences
Handling customer's complaints, requests and inquiries on social media. Provide assistance to customers through account opening and maintenance, information on the Banks products and services. Promoting bank products and services such as new account deals, credit cards, mortgages, and business lending. Assist bank customers who are victims of fraud, theft or identity theft and running daily security checks. Responding to support tickets filled out over a web form and engaging in live chats. I also lead a team of 12.
maintaining customer payment records. Reviewing the company debtor list. Manages recovery of overdue loan. contact customers with overdue bills. Reach out to customers with unpaid debt and attempt to collect from them.
Welcoming guests and checking their details against their bookings Allocating guests their rooms and providing keys Answering phones from prospective customers and guests, taking messages and delivering them Completing administrative tasks such as filing and photocopying Responding to requests for help and information Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions Preparing room bills and ensuring prompt payments Checking guests out, taking payments and returning deposits
Skills
CRM expert
excel
problem solving
Good communication skill
Critical-thinking
adaptability
Active-listening
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