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• Prepare and present monthly, quarterly, half-yearly, and annual financial statements to management, ensuring
accuracy and compliance with relevant standards
• Develop and manage annual budgets, monitor actual performance against budgeted figures, and implement cost
mitigation strategies to enhance financial efficiency.
• Budgeting and forecasting: Assisting in preparing budgets and forecasting and analyzing variances.
• Conduct Value for Money (VFM) audits across all projects to provide independent, evidence-based evaluations of
the economy, efficiency, and effectiveness in the utilization of company funds.
• Financial statement analysis, such as income statement, cash flow statement, and statement of financial position.

• Cash handling accuracy: Maintaining a high level of accuracy in handling cash transactions, ensuring no
discrepancies or errors in balancing cash tills at the end of each day.
• Implement and maintain compliance policy: Ensure adherence to banking regulations, laws, and internal policies.
• Regularly maintaining and updating customers' information to ensure data integrity and compliance
• Promote banking products and services: Successfully promoting and cross-selling bank products and services, such
as savings accounts, or investment options, leading to increased customer engagement and revenue generation.
• Oversee business operations (supervise staff, maintain security)
• Efficiency and productivity: Demonstrating efficiency in handling customer transactions, time managing resulting in
improved branch operations and customer satisfaction

Customer satisfaction: Consistently achieving high customer satisfaction ratings through effective communication,
problem-solving, and prompt resolution of customer inquiries or issues.
• Positive customer feedback: Receiving positive feedback or testimonials from customers, acknowledging my
exceptional service, and problem-solving skills, and going the extra mile to ensure customer satisfaction. Followed
up with customers about resolved issues to maintain high standards of customer service
• Training and mentoring: Playing a role in training or mentoring new customer service representatives, contributing
to their professional development, and ensuring consistent service quality across the team.