mitchellamichael67

Assisted pensioners, retirees, and next of kin in addressing inquiries and applying for benefits, ensuring efficient and compassionate support.  Conducted electronic verification processes to confirm pensioner eligibility, maintaining accuracy and compliance with organizational standards.  Managed high volumes of calls and messages in the call center, delivering prompt and clear responses to address client concerns.  Documented and escalated complex issues to ensure timely resolution, enhancing the overall client experience and satisfaction.