Umoke Rebecca chinonyerem
About Candidate
My name is Rebecca Chinonyerem Umoke and I’m from Ebonyi State and I’m 27 years old. I graduated from Ebonyi state University with 2nd class upper in mass communication. I have worked as a receptionist and I’m currently working as a Call Centre Agent under customer care service and my work experience has helped me to develop skills like relationship building, sales, conflict resolution, organization, time management and I also have effective communication skills, I pay attention to details and I’m Proficient in Microsoft word and excel and I’m certain that with all these skills I will excel in this role if given the opportunity. All I ask for is an opportunity to work in your organisation to prove myself
Education
B.sc in Mass Communication
Experiences
Call centre Agent under Customer CareService . Make outbound calls to customers to remind them of their overdue loans and suggest flexible means, they can pay back their loans. Get customers complaints and provide timely solutions to them. E.t.c
As a receptionist, I ensure that the reception hall is neat and tidy. I welcome guests and get their complaints and provide timely solutions to them. I also make Rooms reservations and usher guests to their preferred rooms and ensure they are comfortable. I receive calls and emails and direct them to the right department or offices.
Skills
Good communication skills
Attention to details
Proficient in Microsoft word and excel
Self motivated and Goal oriented
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