Mercy Inyanga James
About Candidate
A motivated and results-driven customer service professional with hands-on experience in delivering exceptional customer service and support. Skilled in multitasking, time management, and maintaining a professional appearance. Adept at using office equipment, managing client inquiries, and resolving issues efficiently. Possesses strong communication skills, a proactive attitude, and an excellent customer service approach aimed at enhancing client satisfaction and business success. Looking to leverage expertise in customer relations and organizational skills in a dynamic and growth-oriented organization.
Education
Bachelor of Science (BSc) in Business Administration and Management
Ordinary National Diploma (OND) in Business Administration and Management
Experiences
• Managed front desk operations, including greeting customers and directing them to appropriate departments. • Delivered excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction. • Handled office equipment, ensuring smooth daily operations of the front desk. • Collected customer feedback to improve service delivery and implemented necessary improvements.
• Managed office calendar, scheduled meetings, and coordinated administrative tasks. • Handled office equipment, ensured resource availability, and maintained professional office operations. • Organized and facilitated communication across teams for seamless office management.
Skills
Front Desk Operations Skill
Customer Service Excellence Skill
Multitasking & Time Management Skill
Office Equipment Proficiency Skill
Complaint Management Skill
Communication Skill
Microsoft Office Package Skill
Relationship building Skill
Organizational Skill
Problem Solving Skill
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