oforkansi Cecilia
About Candidate
My name is Cecilia Chidiebere Oforkansi. I am a graduate of Industrial Chemistry from Federal University Oye-ekiti, Ekiti state.
I possess 2 years professional experience with good leadership and communication skills as well as the ability to identify and assess customers needs to achieve satisfaction. I’m passionate about providing excellent service delivery and I also thrive on building meaningful relationships and ensuring clients achieve their goals.
I’m eager to bring my expertise to your team and contribute to delivering exceptional value to your clients in delivering executive performances as well.
Education
Industrial Chemistry discipline
Experiences
Basically attend to customer’s inquiries, requests and complaints as regards the bank’s products and services and using CRM tools to handle customer interaction and providing seamless service experience.
Handling high volume of calls while maintaining high level of customer interaction. Assisting with billing inquiries, service activations and complaints escalation.
Skills
Excellent Communication skill
Problem solving skill
Tenacity
Empathetic skill
High Adaptation skill to new technologies
Teamwork
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