mercyabiodun9

Managed comprehensive documentation and filing systems, ensuring efficient organization and easy retrieval of records. Designed and implemented effective training plans, scheduled training, tracked attendance, and initiated post-training evaluations to ensure continuous employee development. Oversaw training and academy coordination. Onboarding new employees on all new contracts, ensuring a smooth transition and effective integration into the company. Directed contract recruitment processes and managed exit procedures, maintaining a high standard of HR operations throughout the employee lifecycle.

Achieved 80% in customer satisfaction ratings. Resolved complex customer complaints from the team. Collaborated with different departments for issue resolution. Designed and delivered customer satisfaction metrics Promoted team work and employee engagement