benedictaife
About Candidate
Education
B
B.A English and Literature
2016
University of Benin
Experiences
D
Digital Customer Service Experience
September 5th 2021 - Till date
Carbon Car Care, Dunlop Zone
Achieved 90% + customer satisfaction rating through effective handling of customer inquiries. Reduced complaints by 40% & achieved 100% customer goodwill through effective resolution of customer issues.
C
Customer Service Officer
January 5th 2021 - June 2021
Kobobid
Respond to customer’s queries/complaints in a timely & accurate way via phone& e-mail. Identify customers needs& help them use specific features in company’s website, App or Platform. Handled customers complaints, provide appropriate solutions& alternatives within specified time limits& follow up to ensure resolution.
C
Customer Service Representative
September 16, 2018 - Dec 20, 2020
Sooyah bistro(Restaurant)
Managed large amount of incoming calls. Accept orders by phone calls & online platforms. Handled chat complaints, provide appropriate solutions& alternatives within the time limit; follow up to ensure resolution.
Skills
Customer value /service and proficiency in Microsoft office, CRM systems and customer service software
