Adedayo Adeola

• Evaluate all relevant information to handle products and service enquiries. • Keep records of customers’ interaction and transactions, recording details of inquiries, complaints, and comments. • Document all call information according to standard operating procedures. • Refer unresolved customer grievances to designated departments for further investigation. • Provide up-to-date, accurate and appropriate information to customers. • Maintains a positive, empathetic and professional attitude towards customers. • Updates CRM system for each interaction for future references with a view of advising the business and product development team. • Promote and educate customers on new schemes, promos and value added services. • Generate leads and forward to appropriate function.. • Optimum utilization of CRM systems/ tools • Log service requests for action. • Achieve set targets. • Carrying out campaigns from time to time. • Up selling VAS and enhancing revenues. • Provide customer feedback to management for improvement. • Handle and resolve Customers’ complaints with a high level of professionalism to enhance high quality service.

• Schedule appointments and maintain calendars. • Prepare communications, such as memos, emails, invoices, reports and other correspondence. • Write and edit and generate documents from letters to reports and instructional documents. • Create databases and maintain filing systems, both electronic and physical. • Manage accounts and perform book-keeping. • Take accurate minutes of meetings and assist executives with their day-to-day tasks. • Provides administrative assistance and prepares communications on the executive’s behalf.

• Maintains a positive, empathetic and professional attitude towards customers. • Identify and assess customers need to achieve satisfaction and provide professional customer support. • Keeps records of customers’ interactions, transactions, comments and complaints. • Manages large amounts of incoming calls and responds promptly to customers’ inquiries. • Acknowledges and resolves customers’ complaints via phone, email, or social media. • Generate sales leads and provide feedback on the efficiency of the customer service process. • Get inventory on properties within their designated location. • Post and manage the quality of the properties on the platform.

• Provide general administrative and clerical support including data entry, scanning and mailing. • Maintaining hard copy filing system and management of digital data base. • Resolves administrative problems by coordinating preparation of reports, writing of minutes of meetings, analyzing data, and identifying solutions

• Writing of feature stories and articles. • Responsible for conducting interviews during events. • Transcription of interviews and event coverage into writing.

• Conducting in-depth research on News stories. • Writing, Editing, and Proofreading of News stories. • Conducting Interviews. • Transcribing interviews into writing. • Researching materials and fact-checking data.