CUSTOMER SERVICE EXPERT

Adelani Deborah

21,ishola close Egbeda Lagos

About Candidate

With a Bachelor’s degree in Microbiology and a strong foundation in quality control, customer service, and laboratory operations, I bring a versatile skill set and a results-driven mindset to any organization. My professional experience includes roles as a Quality Control Analyst, Customer Service Expert, and Laboratory Technician, where I honed my critical thinking, team management, and leadership abilities.

As a proficient SAP application user with advanced Microsoft Office skills, I excel in streamlining processes and ensuring accuracy in data management. My experience in product creation has equipped me with a hands-on understanding of project execution and innovation, making me a valuable asset in collaborative and fast-paced environments.

I am passionate about delivering excellence, fostering teamwork, and contributing to organizational growth through my expertise and dedication.

Education

B
Bsc Microbiology January 2015-February 2020
Lagos State University

Experiences

C
Customer Service Expert March 2022 - April 2023
Yenakin properties

Addressed customer concerns and mitigated dissatisfaction by employing timely and on-point solutions to complaints, requests, and/or inquiries. Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.

Skills

Team management
80%
Customer experience management
80%