shoyemimariah77

Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information through multiple communication channels (phone, email, chat). Collaborate with cross-functional teams to ensure accurate and timely order fulfillment, track shipments, and process returns. Proactively identify opportunities for upselling and cross-selling additional products or services, contributing to increased revenue. Demonstrate in-depth knowledge of company products, services, and policies to provide accurate information and educate customers. Keep detailed records of customer interactions, transactions, comments, and resolutions.

Plan, Coordinate and provides day to day supervision necessary to run effective and efficient Office Making presentation to clients, and to management on productivity. Answering phone calls and responding emails. Generated reports for management Route and distribute incoming mail and email.

Performed general office task such as filling of files, typesetting, copying and scanning. Generates monthly, quarterly and yearly reports and presentations for management consideration. Organised meetings for management as required Route and distribute incoming mail and email.