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As a Customer Relations Manager at Pivot Cooperative and Pivot Edge Investment Ltd, my primary responsibility is to build and maintain strong relationships with members/clients, understanding their financial needs and providing personalized support. I serve as a liaison, resolving issues, gathering feedback, and promoting products/services. Additionally, I collaborate with internal teams, analyze customer data, and report management insights. My goal is to drive member/client satisfaction, retention, and growth, while strengthening the organizations' reputation and relationships.

As an Admin-Logistics and Procurement Officer, my responsibilities include managing the day-to-day administrative and logistical operations of the organization. I oversee procurement processes, ensuring timely and cost-effective acquisition of goods and services. I also coordinate travel arrangements, maintain inventory, and handle correspondence and record-keeping. Additionally, I provide support to the management team and ensure the organization's administrative functions run smoothly and efficiently.