merchy.charlse

1. Handled large volume of calls on a day to day basis with a sense of calm and good work ethics. 2. Handled customers calls and responded to queries about services, products, malfunctions and billing. 3. Liaised with teams within the bank to ensure maximum security on customers account.

1. First-line responder to cases of suspected or confirmed fraudulent transactions and salvage activities. 2. Attending to fraud complaints via calls and mails as well as deactivating compromised electronic-channel. 3. Actively participate in team meetings for improvements to antifraud operations. 4. Identify current fraud trends by examining account and transactional data. 5. Prevent, discovered and discouraged instance of financial irregularities and fraud. 6. Preventing and mitigating fraud across channels of delivery, as well as lowering the level of internal and external fraud.

1. Communicated with customers through various channels and promptly responding to customer inquiries and resolving complaints. 2. Kept track of customer complaints and respond quickly to all inquiries and requests. 3. Ensured seamless of administration and responded promptly to customer inquiries 4. Observed and oversee front desk activities. 5. Maintained a positive, empathetic and professional attitude toward customers at all times.