Grace Egbayelo
About Candidate
Education
Bachelor’s degree in Business Education from the University of Benin (2015–2021), with a strong foundation in business principles and educational practices. Over the years, I have honed my skills in customer service and management, and I have also gained professional expertise as a Virtual Assistant.”
In addition to earning a Bachelor’s degree in Business Education, I completed an 8-week Virtual Assistant course with ALX from September to November. During this program, I learned and practiced time management, email and calendar management, file organization, online research, and customer support. I also gained proficiency in productivity tools such as Google Workspace, Microsoft Office. which enhanced my ability to deliver efficient and professional support.
Experiences
● Proactively keep clients informed of market trends, new developments, and industry news, reducing information lag between clients and the company from 75% in 2023 to 25% in 2024. ● Successfully managed a project involving Installations and general upgrades for clients purchased apartments. ● Leveraged Google Workspace tools—Gmail, Google Drive, Google Slides, and Google Docs—to streamline workflows. Efficiently scheduled emails to send at intervals, ensuring consistent communication even when occupied with other tasks. ● Provide exceptional customer service to clients and visitors, addressing inquiries, scheduling appointments, and resolving issues promptly and courteously. ● Develop and maintain client relationships. ● Answer and direct phone calls to appropriate individuals. Manage inquiries and provide information about the organization's products or services. ● Identify and research potential clients. Follow up with clients to ensure their enquiries are addressed and to gather feedback.
Skills
Customer Service
Communication
Empathy
Confidentiality and discretion
Time management
Proactiveness
Adaptability
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