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1. Train and monitor customer service staff to ensure their performance meets company standards. 2. Ensure the team collects and analyzes customer feedback while answering questions about the company’s products or services. 3. Ensure the team monitor and answer customers’ complaints/queries on the company’s social media accounts daily. 4. The team target of attending to 400+ clients requests/enquiries is met weekly. 5. Evaluate 6+ employees while working across 4 departments (Sales, Marketing, Development and Technical) to ensure all queries/requests are resolved.

1. Answered phone calls, and respond to emails or messages 2. Entered data accurately into computer systems, maintain records, and perform filing tasks. 3. Prioritized and manage multiple tasks, ensuring timely completion and meeting deadlines. 4. Provided information to colleagues, visitors, or clients, either in person or remotely. 5. Assisted colleagues with administrative tasks, such as preparing documents, making travel arrangements, or coordinating meetings.