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Going extra miles to satisfy our customer. - Work effectively both with management and support staff to establish long term client relationships - Providing customers with the most suitable account for their needs. - Develop a portfolio of retail clients with a strong emphasis on a high quality portfolio and effective risk management - Create and support client retention strategies for existing and new customers - Passionately driving the reactivation of inactive and dormant accounts - Develop and implement account plans that build a positive long-term relationship with clients while marketing the Bank’s value offerings and ensuring that the account plan align with client needs and interests -Ensuring customer satisfaction at all times - Perform other tasks as assigned by the Branch Manager And Operational Manager -ATM Management ● Ensuring ATM uptime up-time 97% ● Growing cash count across all terminals under my purview