ajayimobolanle0211
About Candidate
Education
B
Bsc
2024
Social work
Graduated from the university of Lagos where I studied Social Work and finished with a second class upper division
Experiences
C
Customer Service Manager
April 2024 - Till Present
Easywin lotto
Responsible for oversight of customer service team and resolution of escalated customer issues.
• Handled an average of 100 customer interactions per week, maintaining a 90% satisfaction rating.
• Implemented a new customer relationship management system, resulting in a 25% improvement in response times.
• Developed scripts for customer service responses that were adopted.
Skills
Problem solver
Professional
