Receptionist/ Front Desk Officer

January 2, 2025
Full Time
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Deadline date:
₦300000 - ₦450000

Job Description

Job Summary
Our client in the Oil & Gas sector is looking to hire a front desk officer. This role is required to provide support at the front desk. Creating positive and professional experience for all individuals interacting with the organization, whether in person or over the phone. Serve as a central point of communication and support for both internal and external stakeholders

Responsibilities:

  • Greet and welcome visitors, clients, or customers in a friendly and professional manner. Create a positive first impression and ensure a warm reception.
  • Monitor and control access to the premises. Follow security protocols and report any suspicious activities.
  • Manage incoming calls, route them to the appropriate individuals or departments, and provide basic information. Handle inquiries and provide assistance over the phone.
  • Ensure the smooth operation of the front desk area, including maintaining a clean and organized workspace.
  • Respond to inquiries from visitors or callers regarding the company or general information. Direct inquiries to the appropriate personnel when necessary.
  • Follow up with Office Assistants to ensure the Conference/meeting rooms and reception area are tidy.
  • Provide administrative support to various departments, corporate services and facilities maintenance functions, and perform other clerical duties such as filing, photocopying, scanning and transcribing as needed.
  • Receive and distribute incoming mail and packages. Prepare outgoing mail and coordinate courier services and deliveries as required.
  • Keep inventory of stock and expense record
  • Update calendars, schedule meetings and ensure meeting rooms are set up ahead of meetings
  • Arrange travel (flight, accommodation) and other logistics requests and prepare vouchers Other duties as assigned by the Line Manager

REQUISITE QUALIFICATION AND EXPERIENCE

  • Degree in Business Administration or certification in Office Management or related
  • 2 – 5 years’ work experience as a Front Desk Officer or Customer Service Representative.
  • Proficiency in Microsoft Office tools such as Word, Excel and PowerPoint
  • Professional telephone etiquette

KEY COMPETENCE & BEHAVIOURAL EXPECTATIONS

  • Hands-on experience with office equipment (e.g. fax machines and printers)
  • Professional attitude and appearance
  • Proficient written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude. Bright, friendly and personable.

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